Transitioning To Wave
At Wave Healthcare, we understand that switching to a new provider can be overwhelming, especially when caring for a child with specialized medical needs. Our goal is to make the process as smooth and stress-free as possible for you and your family. Below is an easy-to-follow guide to help you transition to Wave Healthcare.
How to Transition to Wave Healthcare
Step 1. Call Wave Healthcare at 866-935-9283 to speak to a representative. (Select Option 1)
The call must come from a parent or guardian. Request a Change of Provider. During the call, Wave Healthcare will ask for general information:
a. Your name and address
b. Your child(ren)’s name, address, insurance information.
c. The equipment and supplies you want to switch to Wave Healthcare.
Step 2. Fill out The Change of Provider Form and the Physician List Form
Download The Change of Provider Form Linked Here and Physician List Form linked Here
Once filled out, you can email or fax to:
a. Email: [email protected]
b. Fax: 866-492-7762
Complete these forms to officially start the process of switching to Wave Healthcare.
This helps us prepare your services and ensures that we have the correct information for you child’s doctor to keep communication clear.
Step 3. Contact Your Physicians
Let your child’s doctor(s) know that you are switching to Wave Healthcare. Ask them to send us current orders for the equipment your child needs to avoid delays. If you have not had an appointment within the past 6 months with the doctors who need to sign the paperwork, please schedule that appointment as soon as possible.
Step 4. Wave Healthcare Will Reach Out
Once we have all the forms, a Wave Healthcare representative will call you to confirm your child’s needs, or in some cases, schedule a home visit to review the equipment and supplies and ensure everything is in place.
Watch the story of Kenny, one of our longtime patients and inspiring heroes.
Change of DME Provider Letter Submission
Please complete as many fields as possible for our team to find the best solution for YOU. If you are unable to, please do not worry, as long as we have enough information to contact you and your child’s diagnosis that will help our team.
Timeline for the Transition:
1. Insurance Verification
Wave Healthcare will contact your insurance company to confirm coverage.
2. Physician Paperwork
We’ll reach out to your child’s doctor to get the necessary signatures. This process usually takes 5-7 business days, however depending on the doctor’s response time it could take longer.
3. Insurance Approval
Once we have the signed paperwork, Wave Healthcare will send it to your insurance company for approval. This can take 5-7 business days.
4. Scheduling Equipment Setup
After insurance approval, a respiratory therapist will contact you to schedule the equipment setup.
Service Start Date
When switching DME companies, it’s best to set up services at the beginning of the month to avoid billing issues. We will ensure the previous DME provider stops billing at the end of the last month of service, and Wave Healthcare will begin the next month.
Why This Matters
If both companies bill during the same time, it can lead to denials. We’ll work with your previous DME provider to make sure they stop billing at the right time, ensuring a smooth transition with no gaps in service.
Equipment Set Up
When your equipment is delivered, a respiratory therapist will explain how to use it properly. You will also receive a 24/7 phone number for any questions or concerns. Depending on your child’s equipment needs, the therapist will schedule follow-up visits to ensure everything is working well and make any necessary adjustments
Returning Old DME Company Equipment:
Once you have received your new equipment from Wave Healthcare, your previous DME company will pick up any equipment that has not been purchased. The entire process of switching DME providers usually takes about 4 weeks.
How We Make the Transition Seamless:
We understand this transition can feel overwhelming, but with careful planning and our support, we will make it as smooth as possible. Here’s how we help:
1. Clear Communication
We will keep in close contact with you, your doctor(s), and caregivers to ensure everyone is on the same page.
2. Timely Delivery
We’ll ensure your equipment arrives on time and accurately, so you receive what you need when you need it.
3. Comprehensive Support
Our customer service team is always available to answer any questions or concerns. By discussing all aspects of the transition including billing details from the start, we aim to make the process as seamless as possible for your child’s care. If you have any questions, don’t hesitate to reach out—we’re here to help!
Care, Support, and Education
The Best Pediatric DME in Texas
When your child is going home on a ventilator, it helps to know you have a knowledgeable, caring team to assist you and your family. Wave Healthcare has been supporting and educating parents and caregivers like you for years. We offer family training for home ventilation, children’s enteral nutrition care at home, and more. Combining creative technology and collaborative community, Wave is leading the way in inspiring respiratory and nutritional care for children and their families.
More than In-Home Respiratory and Nutritional Care for Children
Our respiratory therapists are licensed experts in pediatric respiratory care and equipment. They will ensure your family receives the tools, education, and support necessary for your child’s transition from the hospital to the home. From children’s tracheostomy supplies, to pediatric home ventilators, training sessions, and more.
Wave is proud to offer respiratory and nutritional care for children. We know that inspiring better healthcare for those we serve involves recognizing the nutritional problems that can accompany respiratory issues. Our registered dietitians are always available to provide individual support. Whether you’re looking for children’s nutritional therapy at home, enteral nutrition equipment, or educational resources.
Wave offers the best respiratory and nutritional care for children, but we aim to do so much more. In 2018, we were inspired to start Sail Healthcare, a sister company which provides adult health services. In doing so, it was our particular desire to provide continued support to existing Wave patients turning 21, assisting their families and caregivers with the transition from pediatric care into adulthood.
Alex Z.
In the 5 years, I have been with Wave Healthcare, I have learned and grown so much professionally and as an individual. Wave has always given us the opportunity to contribute our thoughts and ideas on ways to improve our processes to be more efficient in what we do. There are so many intelligent and motivated individuals here, and it is truly inspiring to work alongside them. Everyone at Wave has an important role in serving our families, and we are constantly reminded that there is the purpose behind everything we do.
Sandra N.
It’s been almost 11yrs since I joined Wave Healthcare. I started as a Customer Service Specialist and worked my way to Team Lead for our Customer Service Department. I now serve as The Director of Operations. Wave is a company where staff is truly treated like the highest valued asset and offers you a supportive and friendly environment to grow professionally and personally. What is most exciting is working in a diverse and inclusive culture with a fantastic team.
Jennifer S.
Over the past four years at Wave Healthcare, I have experienced tremendous growth, both professionally and personally. I started my journey as a Patient Care Specialist, and now I have the privilege of serving as an Authorization Case Manager. During this time, I have seen firsthand the profound impact we have on the lives of children who rely on our care. Wave Healthcare’s mission to provide life-changing respiratory support to children in need deeply inspires me every day. Knowing that my work plays a part in improving a child’s health and bringing comfort to their families fills me with gratitude and makes each day truly meaningful.
Roberta W.
My favorite thing about working at Wave is making a difference in people’s lives. I love being able to interact with and assist families and providers all around the state — I’ve made lots of strong connections. As a registered dietitian, I have expanded my scope and knowledge base through my time with Wave. I have become even stronger with my problem-solving skills due to the ongoing formula issues in the nation.
Jessica G.
Working at Wave Healthcare has been a blessing!! I started my journey here as a Respiratory Therapist (RRT), passionate about caring for medically complex children and supporting their families. Over time, I was given the incredible opportunity to grow within the company and transition into my current role as a Clinical Outreach Coordinator — a role I absolutely love! One of the things that makes Wave Healthcare special is that it’s a company founded and owned by a Respiratory Therapist. That means our leadership genuinely understands what we go through every day as clinicians. They know the challenges we face in the field, and because of that, there’s a level of support and compassion here that you don’t find in your typical setting. I’ve always felt valued, heard, and appreciated — and that makes all the difference.
Jesica F.
As one of the newer employees at Wave, I’ve been impressed by the support and dedication of this amazing team. The most rewarding part of my job is knowing that the work we do makes a difference for our families.
Since my first day, I am always learning from my colleagues, building relationships with families, and gaining experience.
I love what I do because I get to work with such a great supportive team and getting to know our families has been an amazing experience. I am excited to continue to grow not only as a Respiratory Therapist but as a team member.
