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Wave Healthcare Satisfaction & Engagement Survey

Thank you for taking the time to complete our Satisfaction & Engagement Survey. In doing so, you are helping us better serve you and all other patient families in the future. Please note, this survey is anonymous. If you have specific concerns or questions regarding your child's healthcare or services you have received from Wave Healthcare, please call us at 210-593-9283.

Regarding Your Introduction to Wave Healthcare

1. How long has your family been receiving services from Wave Healthcare?(Required)
2. How did you find out about Wave Healthcare?(Required)

Regarding Your Experience with Wave Healthcare

4. How satisfied are you with the timeliness of your child's supplies/equipment deliveries?(Required)
5. Do you feel that our Case Managers are courteous and professional?(Required)
6. Do you feel that our Respiratory Therapists are courteous and professional?(Required)
7. Do you feel that our warehouse/delivery personnel are courteous and professional?(Required)
8. How strongly do you agree or disagree with the following statement? Wave Healthcare staff provides clear, easily-understood equipment training during home visits.(Required)
9. How strongly do you agree or disagree with the following statement? The equipment I received from Wave Healthcare was clean and in good working order.(Required)
10. How strongly do you agree or disagree with the following statement? Wave Healthcare representatives have treated my personal property with respect during home visits.(Required)

Regarding Wave Healthcare's Website and Social Media Presence

The Wave Healthcare website offers different educational resources that can be invaluable to patients and caregivers in a homecare setting. Additionally, following Wave Healthcare on social media is a great way to stay up-to-date on resources for your child, inclusive family events in your area, company updates, and more. We also share positive patient stories and celebrate patient successes!
11. Have you visited wavehealthcare.com before?(Required)
12. Are you following Wave Healthcare on any social media platforms? Please select all that apply.(Required)

Regarding Support Groups

Support Groups can be great for families like yours. Benefits include sharing information, finding resources, venting and sharing, and exchanging advice on dealing with various care professionals.
13. Are you a part of any local, in-person support groups related to your child's medical conditions?(Required)
14. Are you a part of any online support groups related to your child's medical conditions? This can include social media groups.(Required)
This field is for validation purposes and should be left unchanged.

If you have specific comments, questions, or concerns relating to your child’s care or your experiences with Wave Healthcare, please do not hesitate to reach out. A member of our team will be happy to assist you.

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