Transitioning To Wave

At Wave Healthcare, we understand that switching to a new provider can be overwhelming, especially when caring for a child with specialized medical needs. Our goal is to make the process as smooth and stress-free as possible for you and your family. Below is an easy-to-follow guide to help you transition to Wave Healthcare.

How to Transition to Wave Healthcare

Step 1. Call Wave Healthcare at 866-935-9283 to speak to a representative. (Select Option 1)

The call must come from a parent or guardian. Request a Change of Provider. During the call, Wave Healthcare will ask for general information:

a. Your name and address

b. Your child(ren)’s name, address, insurance information.

c. The equipment and supplies you want to switch to Wave Healthcare.

Step 2. Fill out The Change of Provider Form and the Physician List Form

Download The Change of Provider Form Linked Here and Physician List Form linked Here
Once filled out, you can email or fax to:

a. Email: [email protected]

b. Fax: 866-492-7762

Complete these forms to officially start the process of switching to Wave Healthcare.

This helps us prepare your services and ensures that we have the correct information for you child’s doctor to keep communication clear.

Step 3. Contact Your Physicians

Let your child’s doctor(s) know that you are switching to Wave Healthcare. Ask them to send us current orders for the equipment your child needs to avoid delays. If you have not had an appointment within the past 6 months with the doctors who need to sign the paperwork, please schedule that appointment as soon as possible.

Step 4. Wave Healthcare Will Reach Out

Once we have all the forms, a Wave Healthcare representative will call you to confirm your child’s needs, or in some cases, schedule a home visit to review the equipment and supplies and ensure everything is in place.

Watch the story of Kenny, one of our longtime patients and inspiring heroes.

Change of DME Provider Letter Submission

Please complete as many fields as possible for our team to find the best solution for YOU. If you are unable to, please do not worry, as long as we have enough information to contact you and your child’s diagnosis that will help our team.

Date:

Patient Name:

Patient DOB:

Medicaid #:

Diagnosis:

What time of day to contact you?

Address:

I would like to change my child’s Medicaid DME Provider(s) effective,

The equipment and/or supplies I would like transferred are:

Reason for selecting Wave Healthcare as DME provider:

PCP Name:

PCP Phone:

PCP Address:

PCP Fax:

Pulmo / Respiratory Name:

Pulmo / Respiratory Phone:

Pulmo / Respiratory Address:

Pulmo / Respiratory Fax:

ENT Name:

ENT Phone:

ENT Address:

ENT Fax:

Gastro Name:

Gastro Phone:

Gastro Address:

Gastro Fax:

Cardiologist Name:

Cardiologist Phone:

Cardiologist Address:

Cardiologist Fax:

Thank you, Parent/Guardian Signature:

Timeline for the Transition:

1. Insurance Verification

Wave Healthcare will contact your insurance company to confirm coverage.

2. Physician Paperwork

We’ll reach out to your child’s doctor to get the necessary signatures. This process usually takes 5-7 business days, however depending on the doctor’s response time it could take longer.

3. Insurance Approval

Once we have the signed paperwork, Wave Healthcare will send it to your insurance company for approval. This can take 5-7 business days.

4. Scheduling Equipment Setup

After insurance approval, a respiratory therapist will contact you to schedule the equipment setup.

Service Start Date

When switching DME companies, it’s best to set up services at the beginning of the month to avoid billing issues. We will ensure the previous DME provider stops billing at the end of the last month of service, and Wave Healthcare will begin the next month.

Why This Matters

If both companies bill during the same time, it can lead to denials. We’ll work with your previous DME provider to make sure they stop billing at the right time, ensuring a smooth transition with no gaps in service.

Equipment Set Up

When your equipment is delivered, a respiratory therapist will explain how to use it properly. You will also receive a 24/7 phone number for any questions or concerns. Depending on your child’s equipment needs, the therapist will schedule follow-up visits to ensure everything is working well and make any necessary adjustments

Returning Old DME Company Equipment:

Once you have received your new equipment from Wave Healthcare, your previous DME company will pick up any equipment that has not been purchased. The entire process of switching DME providers usually takes about 4 weeks.

How We Make the Transition Seamless:

We understand this transition can feel overwhelming, but with careful planning and our support, we will make it as smooth as possible. Here’s how we help:

1. Clear Communication

We will keep in close contact with you, your doctor(s), and caregivers to ensure everyone is on the same page.

2. Timely Delivery

We’ll ensure your equipment arrives on time and accurately, so you receive what you need when you need it.

3. Comprehensive Support

Our customer service team is always available to answer any questions or concerns. By discussing all aspects of the transition including billing details from the start, we aim to make the process as seamless as possible for your child’s care. If you have any questions, don’t hesitate to reach out—we’re here to help!

Care, Support, and Education

The Best Pediatric DME in Texas

When your child is going home on a ventilator, it helps to know you have a knowledgeable, caring team to assist you and your family. Wave Healthcare has been supporting and educating parents and caregivers like you for years. We offer family training for home ventilation, children’s enteral nutrition care at home, and more. Combining creative technology and collaborative community, Wave is leading the way in inspiring respiratory and nutritional care for children and their families.

Wave Healthcare Services

More than In-Home Respiratory and Nutritional Care for Children

Home Respiratory Therapy and Equipment for Children

Our respiratory therapists are licensed experts in pediatric respiratory care and equipment. They will ensure your family receives the tools, education, and support necessary for your child’s transition from the hospital to the home. From children’s tracheostomy supplies, to pediatric home ventilators, training sessions, and more.

Home Nutritional Care and Equipment for children

Wave is proud to offer respiratory and nutritional care for children. We know that inspiring better healthcare for those we serve involves recognizing the nutritional problems that can accompany respiratory issues. Our registered dietitians are always available to provide individual support. Whether you’re looking for children’s nutritional therapy at home, enteral nutrition equipment, or educational resources.

Support in Transitioning From Pediatrics to Adulthood

Wave offers the best respiratory and nutritional care for children, but we aim to do so much more. In 2018, we were inspired to start Sail Healthcare, a sister company which provides adult health services. In doing so, it was our particular desire to provide continued support to existing Wave patients turning 21, assisting their families and caregivers with the transition from pediatric care into adulthood.