neonatal intensive care unit

Supporting Families Through the NICU Journey

The NICU is a place where little victories happen every day. From a baby’s first strong breath to the steady progress that follows, families discover resilience and hope alongside dedicated care teams. September, recognized as NICU Awareness Month, is a time to honor these incredible journeys and the strength of both babies and their families.

The Role of the NICU in Pediatric Care

For many families, the neonatal intensive care unit (NICU) becomes the very first home for their child. Premature birth, complex medical conditions, or unexpected complications can make those first days and weeks overwhelming. The NICU provides specialized care, advanced technology, and around-the-clock medical expertise to help fragile infants stabilize and thrive.

But just as important as the care infants receive in the NICU is the support extended to families. Parents and caregivers often face emotional, physical, and logistical challenges during this time and having a trusted healthcare partner makes all the difference.

Transitioning From NICU to Home

Leaving the NICU is a milestone worth celebrating, but it can also feel intimidating. At Wave Healthcare, we understand that the transition from hospital to home brings new questions and responsibilities. To help with this, we provide:

  • Respiratory expertise at home – Our Pediatric Respiratory Therapists offer hands-on training so families can confidently manage ventilators, oxygen, and other equipment outside of the hospital setting.
  • Case management support – We offer parents a clear understanding of the insurance approval process,equipment authorizations, and communication with the child’s healthcare providers, so the focus can remain on the child’s well-being.
  • Reliable service and delivery – From equipment setup to urgent repairs, our clinicians are available 24/7 to ensure families have what they need when they need it.

We believe every child deserves a safe, supported start at home no matter how complex their medical needs may be.

September Is NICU Awareness Month

Each September, NICU Awareness Month shines a light on the smallest patients and the families who walk alongside them. It’s also a time to honor the healthcare teams nurses, physicians, respiratory therapists, and more who dedicate themselves to the care of premature and medically fragile infants.

At Wave Healthcare, we proudly stand with NICU families not just in September, but every day of the year. NICU Awareness Month reminds us of the resilience of children and the strength of parents who face challenges with unwavering love. By continuing to provide specialized in-home pediatric respiratory and nutritional care, we help extend that circle of support beyond the NICU doors and into the home.

Always Here for NICU Families

Whether your child is preparing to discharge from the NICU or has been home for months, our team is here to walk this journey with you. From the first breaths in intensive care to the milestones waiting at home, you are never alone in the process.Taking your NICU graduate home? Let’s make the transition smoother together.

Contact Wave Healthcare

Pediatric DME Specializing in Respiratory and Enteral Care

dsFor questions about our respiratory and enteral home care services, our home medical equipment, or to inquire about referrals, contact Wave Healthcare, and a member of our team will be happy to assist you. 

Contact Wave Healthcare Pediatric DME

Corporate

Phone: (210) 593-WAVE(9283)
Fax: (866) 492-7762

Toll Free

+1 (866) 935-9283

Maribel A.
20:17 17 Mar 25
Wave Healthcare Rio Grande Valley has always provided great customer service. All there staff is friendly and very professional. They always educate and keep us posted on any changes on equipment. Always available 24/7 and resolve issues within time. All our equipment always checked and maintained within due date. Staff always has available back ups in items needed.Highly recommend them,always resolve our problems and answer all our concerns.
denise G.
20:55 12 Mar 25
Excellent company, excellent customer service, bilingual (english/spanish), super nice and polite people. I never tought in my life that I would need a DME company, but destiny had other plans for me and because of my medically complex baby boy, I needed it. They teach me how to use and operate the machines that my son uses, they were kind and empathetic with our situation and they are always willing to help. I'm grateful to have them as our DME company.
Maribel A.
22:15 11 Mar 25
Everyone I’ve spoken to has been very helpful, professional, and knowledgeable. Vanessa and Sola are great!
veronica Q.
18:48 07 Mar 25
Wave healthcare is awesome! Their respiratory therapist Vanessa is very kind and caring about patients. She’s always helping nurses and parents with any equipment problem and she has great communication skills! As a nurse I Highly recommend wave healthcare they do an great job!
Karla T.
22:04 06 Mar 25
Great service and great staff. Highly recommend!!
Brenda S.
18:41 03 Mar 25
've had an exceptionally positive experience with Wave Healthcare, and I highly recommend them. The customer service team, particularly respiratory therapist Vanessa, has been outstanding. Vanessa consistently demonstrates exceptional attentiveness, ensuring timely delivery and repair of medical equipment, and providing invaluable education to nurses and family members. Her dedication to providing top-notch care is truly impressive, and I'm grateful for the exceptional service Wave Healthcare provides.
Eduardo R.
15:25 26 Feb 25
Wave healthcare has always been a pleasure to work with, especially RT Irma and Sola, both have never let me down when I needed their assistance with obtaining my patients medical supplies. Anytime I had questions about a monthly supply order or respiratory equipment, both Irma and Sola were always very happy to help. I can’t say enough good things about this company and looking forward to working with you all for many years to come.
Sarenne R.
22:25 19 Dec 24
I’ve been 6 years with Wave and every single year then surprised me more. Definitely if you need a company with values choose Wave. As a mom with a critical patient, I can recommend Wave with my eyes closed. I am very thankful for your service, specially with Mr. Marco, RT and Ms. Vanessa, RT I am very thankful for everything they have done, for everything they’ve teach me, and for their support, empathy, and kindness, they are true angels to this company.
Janna B
15:29 18 Mar 25
Shannon and the whole Wave team has always taken care of our boys’ needs!
Katie Y.
17:00 14 Mar 25
We have been using wave healthcare for several years now! They have always been quick to respond when we need medical DME. Their customer service is immaculate. They make us feel like family!
Laura G.
14:57 14 Mar 25
We have used wave health care for several years. Shannon and her team along with team in San Antonio always make sure our son has the supplies he needs! We appreciate all y'all do!
Kenneth S.
21:00 12 Mar 25
Joe G.
13:49 10 Mar 25
Kym C.
00:58 10 Mar 25
The Lubbock Office is amazing! Shannon helped with any questions I had and it gave me so much comfort knowing that she was a phone call away. If anyone needs this service I will DEFINITELY recommend them. Thank You For Your Service & Support when we needed it the most.
Branson S.
00:17 20 Feb 25
The Lubbock staff is awesome! They are always available and helpful when I have questions. So lucky we have them by our side. 5 Star Service!
Cathy P.
22:15 15 Feb 25
This is a great branch with a caring and dedicated staff, particularly Shannon, who always goes above and beyond to provide the best service to her patients.
Karen L G.
18:47 04 Mar 25
Awesome Company , Will Recommend to Everyone and Conrad the RT very sweet and Great Worker!!!
Natalia
10:59 21 May 24
Some staff have good customers service and some have horrible customer service. Overall lack of communication! Manuel is very professional and very understanding employee need more staff like him.
Please do not share any personal health information.
This field is for validation purposes and should be left unchanged.