• Responsibilities:
• Contacting caregivers in order to process and send periodic and recurring supplies to patients
• Report any misconduct, or suspicious and unethical activities to the Compliance Officer
• Represent the company in a professional and courteous manner in all interactions with clients/patients
• Communicate with caregivers, family members, and/or Respiratory Therapists to coordinate delivery of supplies and services
• Review Certificates of Medical Necessity and Prior Authorizations to determine if patients are qualified to receive supplies.
• Communicate with the appropriate Operations Team members to resolve any adverse issues.
• Accurately document all required information such as contact with a caregiver, insurance verification, and updated patient information
• Process any change in orders for existing patients as required
• Participate in the on-call rotation and answer phones as required
• Participate in the company’s Performance Management program as requested by the Process Improvement Coordinator
• Pursue continuing education programs appropriate to the job responsibilities 
• Perform other duties as assigned by the Customer Service Team Lead

• High school diploma or GED equivalent required
• Effective interpersonal, time management, and organizational skills 
• Strong communication skills (verbal and written)
• Organizational skills sufficient to maintain consistently accurate records
• Computer skills including Word processing and efficient use of the Internet and email

Pay Rate:

• From $16 Per Hour

Benefits: 

• 401(k)
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Company-Recognized Holidays

No phone calls or walk-ins, please.