Rodeo

This Ain’t Our First Rodeo: The Experience Behind Wave & Sail Healthcare

In home respiratory care, experience shows up in the details.
It’s in how transitions are handled, how families are supported, and how care teams know they’re not alone once a patient leaves the hospital.

At Wave & Sail Healthcare, that experience has been built over time, through listening, learning, and showing up for the moments that matter most.

Saddled Up From the Start

Wave Healthcare was founded in 2007 by Rodney Gray, a board-certified Respiratory Therapist and Licensed Respiratory Care Practitioner, with a clear goal: to improve healthcare for the children of Texas.

From the beginning, the focus was never just on delivering equipment. It was to create a care plan tailored to each child that supports their health and quality of life overall. That focus continues to guide how care is delivered and how families are supported. 

Caregivers and families were never an afterthought. As the DME partner in the home, Wave recognized that education, consistency, and reassurance are just as critical as the equipment itself. That belief continues to guide how care is delivered and how families are supported every step of the way.

Experience That Lives in the Details

Home respiratory care requires more than logistics. As the durable medical equipment (DME) provider, Wave is responsible for how care actually works once families are home not just what arrives at the door.

Through years of hands-on experience, Wave learned how to:

  • Support children with ongoing respiratory needs in real home environments
  • Educate caregivers so routines feel achievable, not overwhelming
  • Work in step with clinicians and case managers to keep discharges moving smoothly
  • Stay responsive when plans change, because they often do

Technology has changed. The commitment to steady, thoughtful care has not.

Riding Into the Next Chapter

As Wave patients grew older, families and caregivers began asking an important question: what happens when pediatric care ends, but respiratory needs continue?

That question led to the creation of Sail Healthcare.

Working closely with Rodney for more than a decade, Matt Ford, whose background spans healthcare, senior care, and consulting, saw firsthand the impact Wave’s approach had on patients and families. Rather than stretching Wave into a one-size-fits-all model, the decision was made to build a separate organization focused specifically on adult respiratory care.

Sail was founded with intention. Its teams, training, and services were designed to meet adult needs while carrying forward the same values that define Wave: education, reliability, and patient-centered care.

Together, Wave and Sail support patients across different stages of life, recognizing that while needs change, the importance of trusted support does not.

A Trusted Partner for Care Teams

Case managers and clinicians partner with Wave & Sail because they know what to expect: clear communication, dependable follow-through, and teams who understand the realities of discharge planning and long-term care.

That trust has been earned by answering the call, following through, and treating every referral with care. We understand the pressure care teams carry, and we work alongside them to help make transitions smoother and care more consistent.

Still Learning. Still Showing Up.

Saying “this ain’t our first rodeo” doesn’t mean we’ve seen it all.
It means we’ve learned what matters most, how to stay steady, responsive, and grounded when families need support the most.

Wave & Sail continue to refine our approach, strengthen partnerships, and invest in education and technology that improve care at home.

Because experience isn’t about looking back.
It’s about being ready for what’s next.

And when it comes to home respiratory care, Wave & Sail are right where we belong.

Contact Wave Healthcare

Pediatric DME Specializing in Respiratory and Enteral Care

dsFor questions about our respiratory and enteral home care services, our home medical equipment, or to inquire about referrals, contact Wave Healthcare, and a member of our team will be happy to assist you. 

Contact Wave Healthcare Pediatric DME

Corporate

Phone: (210) 593-WAVE(9283)
Fax: (866) 492-7762

Toll Free

+1 (866) 935-9283

Janna B profile pictureJanna B
15:29 18 Mar 25
Shannon and the whole Wave team has always taken care of our boys’ needs!
Maribel A. profile pictureMaribel A.
20:17 17 Mar 25
Wave Healthcare Rio Grande Valley has always provided great customer service. All there staff is friendly and very professional. They always educate and keep us posted on any changes on equipment. Always available 24/7 and resolve issues within time. All our equipment always checked and maintained within due date. Staff always has available back ups in items needed.Highly recommend them,always resolve our problems and answer all our concerns.
Katie Y. profile pictureKatie Y.
17:00 14 Mar 25
We have been using wave healthcare for several years now! They have always been quick to respond when we need medical DME. Their customer service is immaculate. They make us feel like family!
Laura G. profile pictureLaura G.
14:57 14 Mar 25
We have used wave health care for several years. Shannon and her team along with team in San Antonio always make sure our son has the supplies he needs! We appreciate all y'all do!
Kenneth S. profile pictureKenneth S.
21:00 12 Mar 25
denise G. profile picturedenise G.
20:55 12 Mar 25
Excellent company, excellent customer service, bilingual (english/spanish), super nice and polite people. I never tought in my life that I would need a DME company, but destiny had other plans for me and because of my medically complex baby boy, I needed it. They teach me how to use and operate the machines that my son uses, they were kind and empathetic with our situation and they are always willing to help. I'm grateful to have them as our DME company.
Maribel A. profile pictureMaribel A.
22:15 11 Mar 25
Everyone I’ve spoken to has been very helpful, professional, and knowledgeable. Vanessa and Sola are great!
Joe G. profile pictureJoe G.
13:49 10 Mar 25
Kym C. profile pictureKym C.
00:58 10 Mar 25
The Lubbock Office is amazing! Shannon helped with any questions I had and it gave me so much comfort knowing that she was a phone call away. If anyone needs this service I will DEFINITELY recommend them. Thank You For Your Service & Support when we needed it the most.
veronica Q. profile pictureveronica Q.
18:48 07 Mar 25
Wave healthcare is awesome! Their respiratory therapist Vanessa is very kind and caring about patients. She’s always helping nurses and parents with any equipment problem and she has great communication skills! As a nurse I Highly recommend wave healthcare they do an great job!
Karla T. profile pictureKarla T.
22:04 06 Mar 25
Great service and great staff. Highly recommend!!
Karen L G. profile pictureKaren L G.
18:47 04 Mar 25
Awesome Company , Will Recommend to Everyone and Conrad the RT very sweet and Great Worker!!!
Brenda S. profile pictureBrenda S.
18:41 03 Mar 25
've had an exceptionally positive experience with Wave Healthcare, and I highly recommend them. The customer service team, particularly respiratory therapist Vanessa, has been outstanding. Vanessa consistently demonstrates exceptional attentiveness, ensuring timely delivery and repair of medical equipment, and providing invaluable education to nurses and family members. Her dedication to providing top-notch care is truly impressive, and I'm grateful for the exceptional service Wave Healthcare provides.
Eduardo R. profile pictureEduardo R.
15:25 26 Feb 25
Wave healthcare has always been a pleasure to work with, especially RT Irma and Sola, both have never let me down when I needed their assistance with obtaining my patients medical supplies. Anytime I had questions about a monthly supply order or respiratory equipment, both Irma and Sola were always very happy to help. I can’t say enough good things about this company and looking forward to working with you all for many years to come.
Branson S. profile pictureBranson S.
00:17 20 Feb 25
The Lubbock staff is awesome! They are always available and helpful when I have questions. So lucky we have them by our side. 5 Star Service!
Cathy P. profile pictureCathy P.
22:15 15 Feb 25
This is a great branch with a caring and dedicated staff, particularly Shannon, who always goes above and beyond to provide the best service to her patients.
Sarenne R. profile pictureSarenne R.
22:25 19 Dec 24
I’ve been 6 years with Wave and every single year then surprised me more. Definitely if you need a company with values choose Wave. As a mom with a critical patient, I can recommend Wave with my eyes closed. I am very thankful for your service, specially with Mr. Marco, RT and Ms. Vanessa, RT I am very thankful for everything they have done, for everything they’ve teach me, and for their support, empathy, and kindness, they are true angels to this company.
Natalia profile pictureNatalia
10:59 21 May 24
Some staff have good customers service and some have horrible customer service. Overall lack of communication! Manuel is very professional and very understanding employee need more staff like him.
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